Warranty
How do I register my warranty?
To register your warranty simply click the link here and complete the form. A copy of your details will be registered in the country you live in, for future reference, and your will receive a confirmation email of the details you entered.
Please keep a copy of your purchase receipt as you will need this for any warranty claim that you want to make in the future.
How long is the FURUSACHI warranty valid for?
We have a 6-months warranty on all our suitcases, including our hard-sided and soft-sided collections, in all sizes—cabin, medium and large. we will need to see proof of purchase, so please keep your confirmation email or receipt.
Our warranty covers manufacturing faults only and does not cover refunds beyond our standard returns period of 10 days.
What is not covered under the warranty?
The following list is a guideline as to what is not covered under our warranty.
- Mishandling damages caused by airline luggage handlers or other travel operators—this includes damage such as rips, scratches, dents, cracks, sheared-off wheels or components, bent trolley handles and similar
- General use or wear and tear
- Neglect
- Accidents
- Abrasions
- Exposure to extreme temperatures
- Damage caused by exposure to water, beauty products, chemicals, solvents or acids
- Damage to any contents in transit such as cameras, media equipment, bottles etc.
- Deliberate damage
- Matching products, or items purchased as a set where a matching product is not damaged
- Any luggage (whether manufactured by FURUSACHI or not) sold by resellers who are not authorised retailers.
- Luggage sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Luggage is not “new” or of “first quality “ or has previously been purchased or used by another consumer.
- Combination lock issues caused by the incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open
